I forgot my password. How can I recover my account?
Keep any working session open: a signed-in browser or official Android app can set a new password under Security. Without saved credentials or a usable session there is no automatic email reset, and support cannot guarantee recovery.
Covered in this guide: Website in a browser
First: keep any working session open
Do not sign out, uninstall the app or clear browser/app data while checking recovery options. A device that is still signed in may be your only way to set a new password. The website does not collect an email address at registration, so waiting for a reset email will not help.
Choose the situation that matches yours
- Check your password manager or browser's saved passwords for fireani.me and your FireAnime username. Use saved credentials on Log in if available.
- Check a browser and any official Android app you previously used. Open the account area: seeing your account is useful; merely seeing the homepage does not prove you are signed in.
- A browser still opens your account: open Security in that same browser. Enter New password and select Reset password. This signed-in form does not ask you to recover access by email.
- The official Android app is still signed in: open Account → Security, enter New password and Confirm new password, then select Change password. Follow the password-change instructions and keep the session until the change succeeds.
- No usable session or saved password remains: open Contact. Explain that you cannot sign in, give your username and say whether any device still has access. Never send passwords, QR codes or active sign-in links.
Check access before leaving the old session
After a successful password change, save the new password and test it in a separate browser/private window at Log in. Keep the original session open until that test works. You can then review paired devices.
What recovery cannot do
- A QR code needs approval from an authorized account. It is not a way around a forgotten password when every session is gone.
- Support may need to establish account ownership; contacting support does not guarantee recovery.
- A new account has a separate library and history. Do not create one expecting it to restore or merge the inaccessible account.
- If the password is known but login still fails, use login troubleshooting instead of changing passwords repeatedly.