[{"data":1,"prerenderedAt":420},["ShallowReactive",2],{"i-material-symbols:home-rounded":3,"i-material-symbols:fiber-new-rounded":8,"i-material-symbols:calendar-clock-rounded":10,"i-material-symbols:menu-book-rounded":12,"i-material-symbols:more-horiz":14,"i-material-symbols:search-rounded":16,"i-material-symbols:login-rounded":18,"i-material-symbols:menu-rounded":20,"help:\u002Fhelp\u002Fen\u002Fsupport\u002Fplayback-failure":22},{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":7},0,24,false,"\u003Cpath fill=\"currentColor\" d=\"M4 19v-9q0-.475.213-.9t.587-.7l6-4.5q.525-.4 1.2-.4t1.2.4l6 4.5q.375.275.588.7T20 10v9q0 .825-.588 1.413T18 21h-3q-.425 0-.712-.288T14 20v-5q0-.425-.288-.712T13 14h-2q-.425 0-.712.288T10 15v5q0 .425-.288.713T9 21H6q-.825 0-1.412-.587T4 19\"\u002F>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":9},"\u003Cpath fill=\"currentColor\" d=\"M3 20q-.825 0-1.412-.587T1 18V6q0-.825.588-1.412T3 4h18q.825 0 1.413.588T23 6v12q0 .825-.587 1.413T21 20zm1.75-8.5l2.375 3.25q.075.125.2.188T7.6 15h.3q.25 0 .425-.175T8.5 14.4V9.625q0-.275-.175-.45T7.875 9t-.45.175t-.175.45V12.5L4.925 9.25q-.1-.125-.225-.187T4.425 9h-.3q-.275 0-.45.175t-.175.45v4.75q0 .275.175.45t.45.175t.45-.175t.175-.45zM10 15h2.875q.275 0 .45-.175t.175-.45t-.175-.45t-.45-.175H11v-1.1h1.875q.275 0 .45-.175t.175-.45t-.175-.45t-.45-.175H11v-1.15h1.875q.275 0 .45-.175t.175-.45t-.175-.45t-.45-.175H10q-.2 0-.35.15t-.15.35v5q0 .2.15.35T10 15m5.5 0h4q.425 0 .713-.288T20.5 14V9.625q0-.275-.175-.45T19.875 9t-.45.175t-.175.45V13.5h-1.1v-2.875q0-.275-.175-.45t-.45-.175t-.45.175t-.175.45V13.5h-1.15V9.625q0-.275-.175-.45T15.125 9t-.45.175t-.175.45V14q0 .425.288.713T15.5 15\"\u002F>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":11},"\u003Cpath fill=\"currentColor\" d=\"M5 22q-.825 0-1.412-.587T3 20V6q0-.825.588-1.412T5 4h1V3q0-.425.288-.712T7 2t.713.288T8 3v1h8V3q0-.425.288-.712T17 2t.713.288T18 3v1h1q.825 0 1.413.588T21 6v4.675q0 .425-.288.713t-.712.287t-.712-.288t-.288-.712V10H5v10h5.8q.425 0 .713.288T11.8 21t-.288.713T10.8 22zm9.463-.462Q13 20.075 13 18t1.463-3.537T18 13t3.538 1.463T23 18t-1.463 3.538T18 23t-3.537-1.463M18.5 17.8v-2.3q0-.2-.15-.35T18 15t-.35.15t-.15.35v2.275q0 .2.075.388t.225.337l1.525 1.525q.15.15.35.15t.35-.15t.15-.35t-.15-.35z\"\u002F>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":13},"\u003Cpath fill=\"currentColor\" d=\"M13 17.05q1.1-.525 2.213-.788T17.5 16q.9 0 1.763.15T21 16.6V6.7q-.825-.35-1.713-.525T17.5 6q-1.175 0-2.325.3T13 7.2zm-1.662 2.338q-.313-.088-.588-.238q-.975-.575-2.05-.862T6.5 18q-1.05 0-2.062.275T2.5 19.05q-.525.275-1.012-.025T1 18.15V6.1q0-.275.138-.525T1.55 5.2q1.175-.575 2.413-.888T6.5 4q1.45 0 2.838.375T12 5.5q1.275-.75 2.663-1.125T17.5 4q1.3 0 2.538.313t2.412.887q.275.125.413.375T23 6.1v12.05q0 .575-.487.875t-1.013.025q-.925-.5-1.937-.775T17.5 18q-1.125 0-2.2.288t-2.05.862q-.275.15-.587.238t-.663.087t-.663-.088M14 8.776q0-.225.163-.462T14.525 8q.725-.25 1.45-.375T17.5 7.5q.5 0 .988.063t.962.162q.225.05.388.25t.162.45q0 .425-.275.625t-.7.1q-.35-.075-.737-.112T17.5 9q-.65 0-1.275.125t-1.2.325q-.45.175-.737-.025T14 8.775m0 5.5q0-.225.163-.462t.362-.313q.725-.25 1.45-.375T17.5 13q.5 0 .988.063t.962.162q.225.05.388.25t.162.45q0 .425-.275.625t-.7.1q-.35-.075-.737-.112T17.5 14.5q-.65 0-1.275.113t-1.2.312q-.45.175-.737-.012T14 14.275m0-2.75q0-.225.163-.462t.362-.313q.725-.25 1.45-.375t1.525-.125q.5 0 .988.063t.962.162q.225.05.388.25t.162.45q0 .425-.275.625t-.7.1q-.35-.075-.737-.112t-.788-.038q-.65 0-1.275.125t-1.2.325q-.45.175-.737-.025t-.288-.65\"\u002F>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":15},"\u003Cpath fill=\"currentColor\" d=\"M6 14q-.825 0-1.412-.587T4 12t.588-1.412T6 10t1.413.588T8 12t-.587 1.413T6 14m6 0q-.825 0-1.412-.587T10 12t.588-1.412T12 10t1.413.588T14 12t-.587 1.413T12 14m6 0q-.825 0-1.412-.587T16 12t.588-1.412T18 10t1.413.588T20 12t-.587 1.413T18 14\"\u002F>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":17},"\u003Cpath fill=\"currentColor\" d=\"M9.5 16q-2.725 0-4.612-1.888T3 9.5t1.888-4.612T9.5 3t4.613 1.888T16 9.5q0 1.1-.35 2.075T14.7 13.3l5.6 5.6q.275.275.275.7t-.275.7t-.7.275t-.7-.275l-5.6-5.6q-.75.6-1.725.95T9.5 16m0-2q1.875 0 3.188-1.312T14 9.5t-1.312-3.187T9.5 5T6.313 6.313T5 9.5t1.313 3.188T9.5 14\"\u002F>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":19},"\u003Cpath fill=\"currentColor\" d=\"M13 21q-.425 0-.712-.288T12 20t.288-.712T13 19h6V5h-6q-.425 0-.712-.288T12 4t.288-.712T13 3h6q.825 0 1.413.588T21 5v14q0 .825-.587 1.413T19 21zm-1.825-8H4q-.425 0-.712-.288T3 12t.288-.712T4 11h7.175L9.3 9.125q-.275-.275-.275-.675t.275-.7t.7-.313t.725.288L14.3 11.3q.3.3.3.7t-.3.7l-3.575 3.575q-.3.3-.712.288T9.3 16.25q-.275-.3-.262-.712t.287-.688z\"\u002F>",{"left":4,"top":4,"width":5,"height":5,"rotate":4,"vFlip":6,"hFlip":6,"body":21},"\u003Cpath fill=\"currentColor\" d=\"M4 18q-.425 0-.712-.288T3 17t.288-.712T4 16h16q.425 0 .713.288T21 17t-.288.713T20 18zm0-5q-.425 0-.712-.288T3 12t.288-.712T4 11h16q.425 0 .713.288T21 12t-.288.713T20 13zm0-5q-.425 0-.712-.288T3 7t.288-.712T4 6h16q.425 0 .713.288T21 7t-.288.713T20 8z\"\u002F>",{"_path":23,"_dir":24,"_draft":6,"_partial":6,"_locale":25,"title":26,"description":27,"id":28,"locale":29,"answer":30,"category":24,"slug":28,"type":31,"platforms":32,"clients":34,"capabilities":44,"aliases":45,"keywords":56,"errors":61,"related":62,"status":67,"reviewed":68,"body":69,"_type":414,"_id":415,"_source":416,"_file":417,"_stem":418,"_extension":419},"\u002Fhelp\u002Fen\u002Fsupport\u002Fplayback-failure","support","","The video will not load, stays black or uses the wrong language. What helps?","Follow symptom-based playback checks for verification screens, black video, wrong audio, desktop-engine errors and individual source failures.","playback-failure","en","If a video will not start, first try another offered source for the same episode and language. If all of them fail, test another episode and check service status; use the result to distinguish a source failure from a client or connection problem before deleting any data.","troubleshooting",[33],"all",[35,36,37,38,39,40,41,42,43],"website","fireanime-mobile","fireanime-desktop","fireanime-tv","fireanime-webos","streamyfin","swiftfin","findroid","jellyfin",[],[46,47,48,49,50,51,52,53,54,55],"One episode will not start but other titles play normally","What should I check when every video provider fails for me?","I hear the wrong audio version despite the source label","Should I reinstall the app because a stream is broken?","How do I tell whether my device or the source is causing the problem?","Video stays black","Why will the episode not load?","Source is not working","Video has the wrong language","Anime is listed but cannot play",[57,58,59,60],"playback-failures","unavailable-content","incorrect-language","source-failure",[],[63,64,65,66],"start-playback","languages","desktop-engine","contact-support","published","2026-09-07",{"type":70,"children":71,"toc":407},"root",[72,81,95,100,106,187,193,366,371,377,390,402],{"type":73,"tag":74,"props":75,"children":77},"element","h2",{"id":76},"first-useful-check-try-another-source-for-the-same-episode-requirements",[78],{"type":79,"value":80},"text","First useful check: try another source for the same episode {#requirements}",{"type":73,"tag":82,"props":83,"children":84},"p",{},[85,87,93],{"type":79,"value":86},"If the page opens but the video is black, buffers forever or shows a source error, choose another ",{"type":73,"tag":88,"props":89,"children":90},"strong",{},[91],{"type":79,"value":92},"offered source in the same language",{"type":79,"value":94},". If that works, you can continue watching without resetting the app. If your client has no source menu, start with the different-episode test below.",{"type":73,"tag":82,"props":96,"children":97},{},[98],{"type":79,"value":99},"Keep the title, season, episode, language and source name visible while testing. A source is the provider for one video; it is not the server address used to sign in to an app.",{"type":73,"tag":74,"props":101,"children":103},{"id":102},"narrow-down-where-playback-stops-steps",[104],{"type":79,"value":105},"Narrow down where playback stops {#steps}",{"type":73,"tag":107,"props":108,"children":109},"ol",{},[110,121,140,150,160,177],{"type":73,"tag":111,"props":112,"children":113},"li",{},[114,119],{"type":73,"tag":88,"props":115,"children":116},{},[117],{"type":79,"value":118},"Nothing has started yet:",{"type":79,"value":120}," on the website, press the player's start button. If a verification appears, complete it; if the player explicitly asks you to sign in, use its login action. A verification or access notice is different from a broken stream.",{"type":73,"tag":111,"props":122,"children":123},{},[124,129,131,138],{"type":73,"tag":88,"props":125,"children":126},{},[127],{"type":79,"value":128},"One source fails:",{"type":79,"value":130}," on the website, select another source button in the same language row below the player. In an official app, use its ",{"type":73,"tag":132,"props":133,"children":135},"a",{"href":134},"\u002Fhelp\u002Fen\u002Fwatching\u002Fstart-playback#app-sources",[136],{"type":79,"value":137},"client-specific source selector",{"type":79,"value":139},". If only one source is offered, or your compatible client such as Streamyfin\u002FSwiftfin has no provider menu, move to the different-episode test instead of looking for the website's controls.",{"type":73,"tag":111,"props":141,"children":142},{},[143,148],{"type":73,"tag":88,"props":144,"children":145},{},[146],{"type":79,"value":147},"Every source for this episode fails:",{"type":79,"value":149}," open a different episode, preferably from another title. Keep the same device and connection so you change one thing at a time.",{"type":73,"tag":111,"props":151,"children":152},{},[153,158],{"type":73,"tag":88,"props":154,"children":155},{},[156],{"type":79,"value":157},"The other episode works:",{"type":79,"value":159}," the problem is probably limited to the original episode\u002Fsource. Try another available language only if you want that version, then report the affected episode.",{"type":73,"tag":111,"props":161,"children":162},{},[163,168,170,175],{"type":73,"tag":88,"props":164,"children":165},{},[166],{"type":79,"value":167},"Neither episode works:",{"type":79,"value":169}," check whether other pages load and open ",{"type":73,"tag":88,"props":171,"children":172},{},[173],{"type":79,"value":174},"Service status",{"type":79,"value":176}," at the top of Help. If there is no known incident, try the same episode in a current browser on a phone or computer. Record whether it works there.",{"type":73,"tag":111,"props":178,"children":179},{},[180,185],{"type":73,"tag":88,"props":181,"children":182},{},[183],{"type":79,"value":184},"Only one app fails:",{"type":79,"value":186}," use the client-specific actions below. Do not immediately uninstall or clear all data; that can remove downloads or guest progress without fixing the source.",{"type":73,"tag":74,"props":188,"children":190},{"id":189},"choose-the-next-action-from-what-you-observed-result",[191],{"type":79,"value":192},"Choose the next action from what you observed {#result}",{"type":73,"tag":194,"props":195,"children":196},"table",{},[197,216],{"type":73,"tag":198,"props":199,"children":200},"thead",{},[201],{"type":73,"tag":202,"props":203,"children":204},"tr",{},[205,211],{"type":73,"tag":206,"props":207,"children":208},"th",{},[209],{"type":79,"value":210},"Observation",{"type":73,"tag":206,"props":212,"children":213},{},[214],{"type":79,"value":215},"Next action",{"type":73,"tag":217,"props":218,"children":219},"tbody",{},[220,242,263,292,312,333,353],{"type":73,"tag":202,"props":221,"children":222},{},[223,229],{"type":73,"tag":224,"props":225,"children":226},"td",{},[227],{"type":79,"value":228},"Video plays, but voices or subtitles are wrong",{"type":73,"tag":224,"props":230,"children":231},{},[232,234,240],{"type":79,"value":233},"Check ",{"type":73,"tag":132,"props":235,"children":237},{"href":236},"\u002Fhelp\u002Fen\u002Fstart\u002Flanguages",[238],{"type":79,"value":239},"Sub\u002FDub and language rows",{"type":79,"value":241},". Try another source in the intended language; a different interface language does not translate the stream.",{"type":73,"tag":202,"props":243,"children":244},{},[245,250],{"type":73,"tag":224,"props":246,"children":247},{},[248],{"type":79,"value":249},"Desktop reports a playback-engine problem",{"type":73,"tag":224,"props":251,"children":252},{},[253,255,261],{"type":79,"value":254},"Follow ",{"type":73,"tag":132,"props":256,"children":258},{"href":257},"\u002Fhelp\u002Fen\u002Fsupport\u002Fdesktop-engine",[259],{"type":79,"value":260},"desktop engine recovery",{"type":79,"value":262},". Keep your saved files while you check the engine.",{"type":73,"tag":202,"props":264,"children":265},{},[266,271],{"type":73,"tag":224,"props":267,"children":268},{},[269],{"type":79,"value":270},"Streamyfin\u002FSwiftfin cannot reach the library at all",{"type":73,"tag":224,"props":272,"children":273},{},[274,275,281,283,290],{"type":79,"value":233},{"type":73,"tag":132,"props":276,"children":278},{"href":277},"\u002Fhelp\u002Fen\u002Fapps\u002Fjellyfin-setup",[279],{"type":79,"value":280},"Jellyfin setup",{"type":79,"value":282}," and ",{"type":73,"tag":284,"props":285,"children":287},"code",{"className":286},[],[288],{"type":79,"value":289},"https:\u002F\u002Fmedia.fireani.me",{"type":79,"value":291},". This is a connection problem before episode playback.",{"type":73,"tag":202,"props":293,"children":294},{},[295,300],{"type":73,"tag":224,"props":296,"children":297},{},[298],{"type":79,"value":299},"App is on an older release",{"type":73,"tag":224,"props":301,"children":302},{},[303,304,310],{"type":79,"value":254},{"type":73,"tag":132,"props":305,"children":307},{"href":306},"\u002Fhelp\u002Fen\u002Fapps\u002Fapp-updates",[308],{"type":79,"value":309},"updates for that client",{"type":79,"value":311},", using the package for the same platform.",{"type":73,"tag":202,"props":313,"children":314},{},[315,320],{"type":73,"tag":224,"props":316,"children":317},{},[318],{"type":79,"value":319},"A saved episode fails with no internet",{"type":73,"tag":224,"props":321,"children":322},{},[323,325,331],{"type":79,"value":324},"Use ",{"type":73,"tag":132,"props":326,"children":328},{"href":327},"\u002Fhelp\u002Fen\u002Fsupport\u002Fdownload-failure",[329],{"type":79,"value":330},"download troubleshooting",{"type":79,"value":332},"; a queued or partial file is not a completed offline episode.",{"type":73,"tag":202,"props":334,"children":335},{},[336,341],{"type":73,"tag":224,"props":337,"children":338},{},[339],{"type":79,"value":340},"Playback fails only inside a shared room",{"type":73,"tag":224,"props":342,"children":343},{},[344,345,351],{"type":79,"value":324},{"type":73,"tag":132,"props":346,"children":348},{"href":347},"\u002Fhelp\u002Fen\u002Ftogether\u002Ftogether-troubleshooting",[349],{"type":79,"value":350},"Watch Together troubleshooting",{"type":79,"value":352},"; the room needs a supported player and matching playable content.",{"type":73,"tag":202,"props":354,"children":355},{},[356,361],{"type":73,"tag":224,"props":357,"children":358},{},[359],{"type":79,"value":360},"A second browser works, the first does not",{"type":73,"tag":224,"props":362,"children":363},{},[364],{"type":79,"value":365},"Check for a visible blocked-content or site-permission notice in the first browser. Change only a relevant site-specific setting you understand; do not disable browser security globally.",{"type":73,"tag":82,"props":367,"children":368},{},[369],{"type":79,"value":370},"A working alternative source is enough to continue. You do not need to “repair” every listed source before watching.",{"type":73,"tag":74,"props":372,"children":374},{"id":373},"report-a-reproducible-failure-without-losing-data-limitations",[375],{"type":79,"value":376},"Report a reproducible failure without losing data {#limitations}",{"type":73,"tag":82,"props":378,"children":379},{},[380,382,388],{"type":79,"value":381},"If the tests do not give a working option, ",{"type":73,"tag":132,"props":383,"children":385},{"href":384},"\u002Fhelp\u002Fen\u002Fsupport\u002Fcontact-support",[386],{"type":79,"value":387},"send a report",{"type":79,"value":389}," with the affected episode, language, source name, client\u002Fversion, approximate time and results of the different-episode\u002Fbrowser checks. “Episode 4 fails on source A, source B works” is much more useful than “nothing works.”",{"type":73,"tag":82,"props":391,"children":392},{},[393,395,400],{"type":79,"value":394},"Do not include credentials, pairing codes or full private streaming URLs. For an episode-specific error, use ",{"type":73,"tag":88,"props":396,"children":397},{},[398],{"type":79,"value":399},"Report → Report Episode",{"type":79,"value":401}," on the website if shown; choose the matching issue type and explain the symptom.",{"type":73,"tag":82,"props":403,"children":404},{},[405],{"type":79,"value":406},"A green service-status page does not rule out a single unavailable provider or episode. A listed title is not a promise of a working source. Changing DNS, repeatedly reinstalling or deleting your account is not a required first step.",{"title":25,"searchDepth":408,"depth":408,"links":409},2,[410,411,412,413],{"id":76,"depth":408,"text":80},{"id":102,"depth":408,"text":105},{"id":189,"depth":408,"text":192},{"id":373,"depth":408,"text":376},"markdown","content:help:en:support:playback-failure.md","content","help\u002Fen\u002Fsupport\u002Fplayback-failure.md","help\u002Fen\u002Fsupport\u002Fplayback-failure","md",1788786017612]