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FireAnime has no normal email password-reset route.",{"type":72,"tag":81,"props":102,"children":103},{},[104],{"type":78,"value":105},"Start with the message you can actually see: rejected credentials, server connection failure, expired pairing code, or a session that disappears later. They need different fixes.",{"type":72,"tag":73,"props":107,"children":109},{"id":108},"check-the-failing-sign-in-safely-steps",[110],{"type":78,"value":111},"Check the failing sign-in safely {#steps}",{"type":72,"tag":113,"props":114,"children":115},"ol",{},[116,144,149,254,274],{"type":72,"tag":117,"props":118,"children":119},"li",{},[120,122,128,130,135,137,142],{"type":78,"value":121},"Open the website's ",{"type":72,"tag":93,"props":123,"children":125},{"href":124},"\u002Flogin",[126],{"type":78,"value":127},"Login",{"type":78,"value":129}," page on the device that cannot sign in. Enter your ",{"type":72,"tag":85,"props":131,"children":132},{},[133],{"type":78,"value":134},"Username",{"type":78,"value":136}," and ",{"type":72,"tag":85,"props":138,"children":139},{},[140],{"type":78,"value":141},"Password",{"type":78,"value":143},". Use the FireAnime username, not an email address or an account belonging to an unrelated Jellyfin server.",{"type":72,"tag":117,"props":145,"children":146},{},[147],{"type":78,"value":148},"Check your password manager's saved entry, keyboard layout and accidental spaces from copying. Use the eye button only when nobody can see your screen. Submit once after correcting a specific mistake; do not keep guessing.",{"type":72,"tag":117,"props":150,"children":151},{},[152,154,240,244,246,252],{"type":78,"value":153},"If website login works but an app fails, check the server field before changing the password:",{"type":72,"tag":155,"props":156,"children":157},"table",{},[158,182],{"type":72,"tag":159,"props":160,"children":161},"thead",{},[162],{"type":72,"tag":163,"props":164,"children":165},"tr",{},[166,172,177],{"type":72,"tag":167,"props":168,"children":169},"th",{},[170],{"type":78,"value":171},"Client",{"type":72,"tag":167,"props":173,"children":174},{},[175],{"type":78,"value":176},"Server address",{"type":72,"tag":167,"props":178,"children":179},{},[180],{"type":78,"value":181},"Next guide",{"type":72,"tag":183,"props":184,"children":185},"tbody",{},[186,214],{"type":72,"tag":163,"props":187,"children":188},{},[189,195,205],{"type":72,"tag":190,"props":191,"children":192},"td",{},[193],{"type":78,"value":194},"Official FireAnime Desktop",{"type":72,"tag":190,"props":196,"children":197},{},[198],{"type":72,"tag":199,"props":200,"children":202},"code",{"className":201},[],[203],{"type":78,"value":204},"https:\u002F\u002Ffireani.me",{"type":72,"tag":190,"props":206,"children":207},{},[208],{"type":72,"tag":93,"props":209,"children":211},{"href":210},"\u002Fhelp\u002Fen\u002Fapps\u002Fdesktop-install",[212],{"type":78,"value":213},"Desktop setup",{"type":72,"tag":163,"props":215,"children":216},{},[217,222,231],{"type":72,"tag":190,"props":218,"children":219},{},[220],{"type":78,"value":221},"Streamyfin, Swiftfin or another compatible Jellyfin client",{"type":72,"tag":190,"props":223,"children":224},{},[225],{"type":72,"tag":199,"props":226,"children":228},{"className":227},[],[229],{"type":78,"value":230},"https:\u002F\u002Fmedia.fireani.me",{"type":72,"tag":190,"props":232,"children":233},{},[234],{"type":72,"tag":93,"props":235,"children":237},{"href":236},"\u002Fhelp\u002Fen\u002Fapps\u002Fjellyfin-setup",[238],{"type":78,"value":239},"Jellyfin setup",{"type":72,"tag":241,"props":242,"children":243},"br",{},[],{"type":78,"value":245},"Do not add ",{"type":72,"tag":199,"props":247,"children":249},{"className":248},[],[250],{"type":78,"value":251},"\u002Fapi",{"type":78,"value":253}," or copy a playback source's address into either field.",{"type":72,"tag":117,"props":255,"children":256},{},[257,259,264,266,272],{"type":78,"value":258},"If a QR\u002Fcode screen says the code expired, return to the ",{"type":72,"tag":85,"props":260,"children":261},{},[262],{"type":78,"value":263},"waiting official app",{"type":78,"value":265},", request a fresh sign-in code and complete that new pairing. A screenshot of the old code will not work. Follow ",{"type":72,"tag":93,"props":267,"children":269},{"href":268},"\u002Fhelp\u002Fen\u002Faccount\u002Fqr-login",[270],{"type":78,"value":271},"QR\u002Fcode sign-in",{"type":78,"value":273},".",{"type":72,"tag":117,"props":275,"children":276},{},[277,279,284],{"type":78,"value":278},"If several devices fail at the same time, check the ",{"type":72,"tag":85,"props":280,"children":281},{},[282],{"type":78,"value":283},"Service status",{"type":78,"value":285}," link at the top of Help. If there is an incident, preserve your current data and try again after the service recovers.",{"type":72,"tag":73,"props":287,"children":289},{"id":288},"what-the-result-tells-you-result",[290],{"type":78,"value":291},"What the result tells you {#result}",{"type":72,"tag":293,"props":294,"children":295},"ul",{},[296,306,324,341,351],{"type":72,"tag":117,"props":297,"children":298},{},[299,304],{"type":72,"tag":85,"props":300,"children":301},{},[302],{"type":78,"value":303},"Website and app now work:",{"type":78,"value":305}," configuration or a mistyped credential was the likely problem. Keep the correct address saved in that client.",{"type":72,"tag":117,"props":307,"children":308},{},[309,314,316,322],{"type":72,"tag":85,"props":310,"children":311},{},[312],{"type":78,"value":313},"Website works, one client does not:",{"type":78,"value":315}," note the app name\u002Fversion and whether the failure happens before or after submitting credentials. Check ",{"type":72,"tag":93,"props":317,"children":319},{"href":318},"\u002Fhelp\u002Fen\u002Fapps\u002Fapp-updates",[320],{"type":78,"value":321},"app updates",{"type":78,"value":323}," and its setup guide.",{"type":72,"tag":117,"props":325,"children":326},{},[327,332,334,340],{"type":72,"tag":85,"props":328,"children":329},{},[330],{"type":78,"value":331},"Credentials fail everywhere:",{"type":78,"value":333}," if you genuinely no longer know the password, stop repeated guesses and use ",{"type":72,"tag":93,"props":335,"children":337},{"href":336},"\u002Fhelp\u002Fen\u002Faccount\u002Fpassword-recovery",[338],{"type":78,"value":339},"password recovery limitations",{"type":78,"value":273},{"type":72,"tag":117,"props":342,"children":343},{},[344,349],{"type":72,"tag":85,"props":345,"children":346},{},[347],{"type":78,"value":348},"Login works until the browser closes:",{"type":78,"value":350}," check whether you are using a private browsing window or a browser setting\u002Fextension that removes site data on exit. Try a normal window without deleting existing data.",{"type":72,"tag":117,"props":352,"children":353},{},[354,359,361,367],{"type":72,"tag":85,"props":355,"children":356},{},[357],{"type":78,"value":358},"A paired device stopped working:",{"type":78,"value":360}," its access may have expired or been revoked. Review ",{"type":72,"tag":93,"props":362,"children":364},{"href":363},"\u002Fhelp\u002Fen\u002Faccount\u002Fpaired-devices",[365],{"type":78,"value":366},"paired devices",{"type":78,"value":368}," from a working signed-in session and pair again if appropriate.",{"type":72,"tag":73,"props":370,"children":372},{"id":371},"still-stuck-report-the-boundary-not-the-secret-limitations",[373],{"type":78,"value":374},"Still stuck? Report the boundary, not the secret {#limitations}",{"type":72,"tag":81,"props":376,"children":377},{},[378,384],{"type":72,"tag":93,"props":379,"children":381},{"href":380},"\u002Fhelp\u002Fen\u002Fsupport\u002Fcontact-support",[382],{"type":78,"value":383},"Contact support",{"type":78,"value":385}," with the client, OS, app version, approximate time, exact error text and whether website login succeeds. Never include your password, sign-in QR code, device code, session token or exported browser storage.",{"type":72,"tag":81,"props":387,"children":388},{},[389],{"type":78,"value":390},"Repeated failures can trigger sign-in limits; wait if the message asks you to. Creating another account does not recover the old account's library. Reinstalling a client can remove local data and will not restore forgotten credentials.",{"title":25,"searchDepth":392,"depth":392,"links":393},2,[394,395,396,397],{"id":75,"depth":392,"text":79},{"id":108,"depth":392,"text":111},{"id":288,"depth":392,"text":291},{"id":371,"depth":392,"text":374},"markdown","content:help:en:support:login-failure.md","content","help\u002Fen\u002Fsupport\u002Flogin-failure.md","help\u002Fen\u002Fsupport\u002Flogin-failure","md",1788786017579]