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How can I recover my account?","Find saved credentials or a usable session, change a lost password safely and understand what to do if neither remains.","password-recovery","en","Keep any working session open: a signed-in browser or official Android app can set a new password under Security. Without saved credentials or a usable session there is no automatic email reset, and support cannot guarantee recovery.","task",[33],"all",[35],"website",[28],[38,39,40,41,42,43,44,45,46,47],"I do not remember my password and I am signed out","Can I reset my password without a signed-in device?","Why am I not getting an account recovery email?","Can an open session help when I have forgotten my password?","What should I do if I lost my login details?","What if I forgot my password?","How can I recover my account?","Where is the email password reset?","Locked out and lost my password","Is there a Forgot Password link?",[49,50],"forgotten-password-limitations","lost-account-recovery",[],[53,54,55],"password-change","contact-support","register","published","2026-09-07",{"type":59,"children":60,"toc":270},"root",[61,70,76,82,207,213,232,238],{"type":62,"tag":63,"props":64,"children":66},"element","h2",{"id":65},"first-keep-any-working-session-open-requirements",[67],{"type":68,"value":69},"text","First: keep any working session open {#requirements}",{"type":62,"tag":71,"props":72,"children":73},"p",{},[74],{"type":68,"value":75},"Do not sign out, uninstall the app or clear browser\u002Fapp data while checking recovery options. A device that is still signed in may be your only way to set a new password. The website does not collect an email address at registration, so waiting for a reset email will not help.",{"type":62,"tag":63,"props":77,"children":79},{"id":78},"choose-the-situation-that-matches-yours-steps",[80],{"type":68,"value":81},"Choose the situation that matches yours {#steps}",{"type":62,"tag":83,"props":84,"children":85},"ol",{},[86,109,114,146,190],{"type":62,"tag":87,"props":88,"children":89},"li",{},[90,92,98,100,107],{"type":68,"value":91},"Check your password manager or browser's saved passwords for ",{"type":62,"tag":93,"props":94,"children":95},"strong",{},[96],{"type":68,"value":97},"fireani.me",{"type":68,"value":99}," and your FireAnime username. Use saved credentials on ",{"type":62,"tag":101,"props":102,"children":104},"a",{"href":103},"\u002Flogin",[105],{"type":68,"value":106},"Log in",{"type":68,"value":108}," if available.",{"type":62,"tag":87,"props":110,"children":111},{},[112],{"type":68,"value":113},"Check a browser and any official Android app you previously used. Open the account area: seeing your account is useful; merely seeing the homepage does not prove you are signed in.",{"type":62,"tag":87,"props":115,"children":116},{},[117,122,124,130,132,137,139,144],{"type":62,"tag":93,"props":118,"children":119},{},[120],{"type":68,"value":121},"A browser still opens your account:",{"type":68,"value":123}," open ",{"type":62,"tag":101,"props":125,"children":127},{"href":126},"\u002Faccount\u002Fsecurity",[128],{"type":68,"value":129},"Security",{"type":68,"value":131}," in that same browser. Enter ",{"type":62,"tag":93,"props":133,"children":134},{},[135],{"type":68,"value":136},"New password",{"type":68,"value":138}," and select ",{"type":62,"tag":93,"props":140,"children":141},{},[142],{"type":68,"value":143},"Reset password",{"type":68,"value":145},". This signed-in form does not ask you to recover access by email.",{"type":62,"tag":87,"props":147,"children":148},{},[149,154,155,160,162,166,168,173,175,180,182,188],{"type":62,"tag":93,"props":150,"children":151},{},[152],{"type":68,"value":153},"The official Android app is still signed in:",{"type":68,"value":123},{"type":62,"tag":93,"props":156,"children":157},{},[158],{"type":68,"value":159},"Account → Security",{"type":68,"value":161},", enter ",{"type":62,"tag":93,"props":163,"children":164},{},[165],{"type":68,"value":136},{"type":68,"value":167}," and ",{"type":62,"tag":93,"props":169,"children":170},{},[171],{"type":68,"value":172},"Confirm new password",{"type":68,"value":174},", then select ",{"type":62,"tag":93,"props":176,"children":177},{},[178],{"type":68,"value":179},"Change password",{"type":68,"value":181},". Follow the ",{"type":62,"tag":101,"props":183,"children":185},{"href":184},"\u002Fhelp\u002Fen\u002Faccount\u002Fpassword-change",[186],{"type":68,"value":187},"password-change instructions",{"type":68,"value":189}," and keep the session until the change succeeds.",{"type":62,"tag":87,"props":191,"children":192},{},[193,198,199,205],{"type":62,"tag":93,"props":194,"children":195},{},[196],{"type":68,"value":197},"No usable session or saved password remains:",{"type":68,"value":123},{"type":62,"tag":101,"props":200,"children":202},{"href":201},"\u002Fcontact",[203],{"type":68,"value":204},"Contact",{"type":68,"value":206},". Explain that you cannot sign in, give your username and say whether any device still has access. Never send passwords, QR codes or active sign-in links.",{"type":62,"tag":63,"props":208,"children":210},{"id":209},"check-access-before-leaving-the-old-session-result",[211],{"type":68,"value":212},"Check access before leaving the old session {#result}",{"type":62,"tag":71,"props":214,"children":215},{},[216,218,222,224,230],{"type":68,"value":217},"After a successful password change, save the new password and test it in a separate browser\u002Fprivate window at ",{"type":62,"tag":101,"props":219,"children":220},{"href":103},[221],{"type":68,"value":106},{"type":68,"value":223},". Keep the original session open until that test works. You can then ",{"type":62,"tag":101,"props":225,"children":227},{"href":226},"\u002Fhelp\u002Fen\u002Faccount\u002Fpaired-devices",[228],{"type":68,"value":229},"review paired devices",{"type":68,"value":231},".",{"type":62,"tag":63,"props":233,"children":235},{"id":234},"what-recovery-cannot-do-limitations",[236],{"type":68,"value":237},"What recovery cannot do {#limitations}",{"type":62,"tag":239,"props":240,"children":241},"ul",{},[242,247,252,257],{"type":62,"tag":87,"props":243,"children":244},{},[245],{"type":68,"value":246},"A QR code needs approval from an authorized account. It is not a way around a forgotten password when every session is gone.",{"type":62,"tag":87,"props":248,"children":249},{},[250],{"type":68,"value":251},"Support may need to establish account ownership; contacting support does not guarantee recovery.",{"type":62,"tag":87,"props":253,"children":254},{},[255],{"type":68,"value":256},"A new account has a separate library and history. Do not create one expecting it to restore or merge the inaccessible account.",{"type":62,"tag":87,"props":258,"children":259},{},[260,262,268],{"type":68,"value":261},"If the password is known but login still fails, use ",{"type":62,"tag":101,"props":263,"children":265},{"href":264},"\u002Fhelp\u002Fen\u002Fsupport\u002Flogin-failure",[266],{"type":68,"value":267},"login troubleshooting",{"type":68,"value":269}," instead of changing passwords repeatedly.",{"title":25,"searchDepth":271,"depth":271,"links":272},2,[273,274,275,276],{"id":65,"depth":271,"text":69},{"id":78,"depth":271,"text":81},{"id":209,"depth":271,"text":212},{"id":234,"depth":271,"text":237},"markdown","content:help:en:account:password-recovery.md","content","help\u002Fen\u002Faccount\u002Fpassword-recovery.md","help\u002Fen\u002Faccount\u002Fpassword-recovery","md",1788786015499]